Privacy Policy
Last updated: 1st September 2026
This Privacy Policy explains how lotus-puffin.com collects, uses, and protects your personal information when you use our website and services.
Information We Collect
We collect information that you provide directly to us when you:
- Request information about our fraud protection services
- Submit enquiry forms through our website
- Engage our services for fraud risk assessment or monitoring
- Communicate with us via email or other channels
The types of personal information we may collect include:
- Name and contact information
- Email address
- Information about your banking habits and security concerns
- Any other information you choose to provide
How We Use Your Information
We use the information we collect to:
- Provide and deliver the fraud protection services you request
- Respond to your enquiries and communicate with you
- Conduct fraud risk assessments tailored to your situation
- Monitor for compromised credentials and data breaches
- Improve our services and develop new protection methods
- Comply with legal obligations and protect against fraud
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- With your explicit consent
- To comply with legal obligations or valid legal processes
- To protect our rights, property, or safety, or that of others
- With service providers who assist in delivering our services, under strict confidentiality agreements
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission or electronic storage method is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When information is no longer needed, we securely delete or anonymize it.
Your Rights
Under applicable data protection laws, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information
- Object to processing of your personal information
- Request restriction of processing
- Request transfer of your information to another service provider
- Withdraw consent where processing is based on consent
To exercise any of these rights, please contact us at [email protected].
Cookies and Tracking Technologies
Our website uses essential cookies to ensure proper functionality. For detailed information about our cookie usage, please refer to our Cookies Policy.
Third-Party Links
Our website may contain links to external websites, including scientific references and resources. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any external sites you visit.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us so we can take appropriate action.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a revised date. Your continued use of our services after such changes constitutes acceptance of the updated policy.
Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: [email protected]
Address: 42 Kensington Gardens, London W2 4RB, United Kingdom