GDPR Compliance

Last updated: 1st September 2026

lotus-puffin.com is committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws in the United Kingdom and European Union.

Legal Basis for Processing

We process your personal data based on the following legal grounds:

Data Controller

For the purposes of GDPR, the data controller is:

lotus-puffin.com
42 Kensington Gardens
London W2 4RB
United Kingdom
Email: [email protected]

Your Rights Under GDPR

Under GDPR, you have the following rights regarding your personal data:

Right to Access

You have the right to request copies of your personal data that we hold. We may charge a reasonable fee for administrative costs if requests are manifestly unfounded or excessive.

Right to Rectification

You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.

Right to Erasure

You have the right to request that we erase your personal data under certain conditions, including when the data is no longer necessary for the purposes for which it was collected.

Right to Restrict Processing

You have the right to request that we restrict the processing of your personal data under certain circumstances, such as when you contest the accuracy of the data.

Right to Data Portability

You have the right to request that we transfer the data we have collected to another organization, or directly to you, in a structured, commonly used, and machine-readable format.

Right to Object

You have the right to object to our processing of your personal data where we are relying on legitimate interest or performing a task in the public interest.

Rights Related to Automated Decision Making

You have the right not to be subject to decisions based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.

How to Exercise Your Rights

To exercise any of your GDPR rights, please contact us at [email protected]. We will respond to your request within one month of receipt. In complex cases, we may extend this period by two additional months and will notify you of such extension.

When submitting a request, please provide sufficient information to allow us to identify you and verify your identity.

Data Protection Measures

We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including:

International Data Transfers

We primarily process data within the United Kingdom. If we transfer personal data outside the UK or EEA, we ensure appropriate safeguards are in place, such as standard contractual clauses or adequacy decisions.

Data Breach Notification

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify you without undue delay. We will also notify the relevant supervisory authority within 72 hours of becoming aware of the breach, where required by law.

Complaints

If you believe that our processing of your personal data violates GDPR or other data protection laws, you have the right to lodge a complaint with a supervisory authority. In the United Kingdom, the supervisory authority is:

Information Commissioner's Office (ICO)
Wycliffe House, Water Lane
Wilmslow, Cheshire SK9 5AF
Website: ico.org.uk

Updates to This Statement

We may update this GDPR compliance statement to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated statement on our website.